CRIMSON CUP

DIRECTOR OF WAREHOUSING &

PRODUCTION OPERATIONS

WHY WORK FOR CRIMSON CUP?

Coffee is at the heart of what we do, but it’s the relationships that truly drive our success and make everything possible. The heart of why you should work with us boils down to who you are.

WHO YOU ARE

Are you a leader who thrives in environments where strategic thinking meets hands-on execution? Do you bring humility and innovation to your work, avoiding ego-driven decisions and instead listening to your team to make smart, progress-oriented choices? Whether you’ve played a key role in large-scale operations or are ready to take the next step in your career, this is your opportunity to lead with independence and impact. If you excel in creating efficiencies, solving complex problems, and leading with resilience and focus, then we want to talk to you!

Like all Crimson Cup leaders, our Director of Warehousing & Production Operations is:

• Customer-Centric: You prioritize the customer in every decision, ensuring that every order is fulfilled efficiently and accurately. Customer satisfaction is your mission, and you understand that happy customers are the key to business success.
• Impactful: Your curious and resourceful mindset will influence the business, and the lives of coffee farmers, customers, and your team. Your work isn't just about managing operations; it's about relationships and driving meaningful change every day.
• Development-Driven: You are a coach at heart, dedicated to growing your team, recognizing potential, and preparing them for future roles. Continuous improvement is your mantra, and you take pride in seeing others succeed under your guidance.
• Autonomous: You enjoy the freedom to innovate and create, putting your stamp on the business without needing constant direction. You are excited by the prospect of leading with independence and seeing your ideas come to life.

This is why we work here, and it’s what keeps us passionate about what we do. As our Director of Warehousing & Production Operations, you'll dive deep into the operations, bringing subject matter expertise and efficiency to all we do. Your leadership will ensure that we are continuously improving and that our operations remain ahead of the curve, all while fostering a collaborative and humble team environment.

RESPONSIBILITIES

High-Impact Responsibilities

• Keep up with market demands, trends, and industry knowledge for the betterment and continual improvement of our systems, processes, and people
• Obtain approval for the food safety plan, critical for Costco partnership
• Ensure customers receive exactly what they ordered in the most efficient way possible
• Implement and maximize a house management system with a focus on automation

Team and Leadership

• Provide mentorship and continual training to elevate the team
• Introduce new thinking and mitigate friction in processes
• Extract and document expertise to improve processes

Compliance and Operations

• Manage paperwork, inspections, and maintain compliance with new standards
• Oversee daily routines and ensure consistent instructions for new practices
• Drive cost efficiency through technology and scaling

Metrics and Customer Focus

• Monitor labor efficiencies, percent of sale, with a strong emphasis on customer satisfaction
• Advocate for the end customer, ensuring their satisfaction with the product

*This is a full-time, onsite role based out of Columbus, OH*

QUALIFICATIONS

Required

• 3+ years’ experience managing a staff of 50+ employees
• 3+ years’ experience in item fulfillment or warehousing
• Proven history of implementing metrics and processes
• Experience with software system analysis
• Experience in customer-facing roles

Preferred

• Experience managing a staff of 100+ employees
• Experience in manufacturing or food processes
• Experience in inventory management and procurement
• Experience managing a customer service team

Desired

• Experience with item procurement, including price negotiations
• Familiarity with organic processes in manufacturing or food production
• Certified in HACCP, PCQI, and FSPCA
• Experience implementing OSHA safety practices
• Certification or experience with Six Sigma or Lean Six Sigma
• Experience with NetSuite

ABOUT THE COMPANY – Crimson Cup

Founded in 1991, Crimson Cup is at the forefront of the coffee industry. Our attentive roasting, startup support, and global partnerships are consciously designed for the greater good of communities around the world. We create positive change through our products and relationships that inspire others to join us in making a meaningful impact with every cup of coffee we pour.

Our Mission: To be the ultimate coffee experience by offering innovative coffee house drinks in a customer-centric environment, sharing our mutual passion and story of purpose.

Our Core Values: We FOCUS ON GOOD in everything we do:

1. Achieve Results – We are committed to excellence and delivering impactful outcomes that benefit our customers and partners.
2. Have Fun – We believe in cultivating a fun, engaging work environment that fosters creativity and collaboration.
3. Give Back – We are dedicated to giving back to the communities we serve, supporting initiatives that make a meaningful difference locally and globally.

Salary: 105k – 115k + performance bonus

Benefits: Medical, Dental, Vision, 401(k) match, PTO, paid holidays

Can you blend efficiency with impactful leadership? Apply today!

JOB CODE: Crimson Cup