SPILLERS WORKS

DIRECTOR OF OPERATIONS

THE PERSON

Are you a forward-thinking servant leader guided by a strong moral compass? Do you thrive on staying current with the restaurant industry and living by the data to drive your decision-making process? Are you an intelligent professional who believes in providing unreasonable hospitality to deliver the very best guest experience? If you are looking for an incredible opportunity to lead an organization with ambitious growth plans, we want to talk to you!

Our ideal Director of Operations is:

• Self-Accountable. You never make the same mistake twice. Instead of just apologizing, you take action to learn and improve. You take full responsibility, avoid excuses, and move forward with confidence.
• Results-Oriented. A creative and forward-thinking problem solver, you consistently look 10 steps ahead, prioritizing initiatives effectively. Passionate about driving the team towards innovative solutions, you possess a high marketplace awareness and understand that it’s grow or die in this industry.
• Data-Driven. As a highly analytical leader, you excel at performing real analysis and heavy data lifting. You make decisions based on thorough analysis, proactively anticipating potential questions and clearly communicating your findings.
• Articulate. You value accuracy in your communication, knowing the details matter in both written and verbal exchanges. As a persuasive and strong negotiator, you display confidence and lead with a supportive sense of authority.
• Team-Oriented. You empower and support your team, recognizing that everyone plays a vital role in the organization’s success. With the ability to communicate in diverse ways to support individual needs, you ensure that all team members have the resources to succeed and then hold them accountable to the process and overarching goals.

Our ideal Director of Operations always does the right thing, even when it’s challenging. As a logical leader with high emotional intelligence, you thrive on getting things done and are never afraid to roll up your sleeves to support the team. If you are responsibly authentic and prioritize the overall customer experience in every decision you make, apply today!

RESPONSIBILITIES

The responsibilities of the Director of Operations include but are not limited to:

• Support the Visionary in business planning and strategic growth, create actionable plan
• Lead economic analyses aligned with business strategy and long-term strategic plan
• Develop comprehensive playbooks for opening new locations
• Lead, manage, and hold the team accountable
• Champion the Entrepreneurial Operating System (EOS), leverage tools and ensure buy-in at every level in the organization
• Integrate functions across marketing, operations, and facilities to enhance communication and efficiency at all locations, remove all obstacles
• Disseminate critical information and ensure process adoption of all process, and uphold consistency and culinary standards
• Implement and manage comprehensive training programs for all team members
• Ensure Right People, Right Seat (RPRS) philosophy, oversee team member recruitment and empower managers in hiring decisions
• Develop labor models for Front of House (FOH) and Back of House (BOH)
• Own P&L responsibilities, drive financial performance, and conduct cost analyses to achieve maximum ROI
• Data-based analysis and reporting
• Implement appropriate technologies/tools to optimize operations
• Innovate food/beverage menus while maintaining culinary standards, market alignment, and upholding the organizational DNA
• Negotiate with vendors and cultivate strategic partnerships to optimize supply chain and operational efficiency
• Optimize pricing strategies and product production to balance quality and cost
• Enhance overall customer satisfaction to maximize overall average guest experience ratings

** This is a full-time, in-person position based in Dallas, TX. **

QUALIFICATIONS

Required

• 3+ years of leadership experience in a restaurant group
• Strategic direct involvement in opening new restaurant locations
• Coaching/training experience
• Microsoft Excel expert (pivot tables, VLOOKUPS, HLOOKUPS, formulas, etc.)
• Degree in business, hospitality management, relevant degree or relevant experience
• Passion for craft beer, spirits, and/or wine

Preferred

• EOS experience
• Experience in local/family-owned restaurant group
• Restaurant construction experience
• Experience creating and implementing training programs
• Established network with others in the restaurant industry

Desired

• Experience in the pizza industry

THE COMPANY – Spillers Works

Founded by Shane Spillers, Spillers Works is a hospitality management company for our in-house restaurant concepts -- Eno’s Pizza Tavern and Brewed.

Eno’s Pizza Tavern, established in 2008 in Dallas, Texas, began in the Bishop Arts District and has since expanded to include three locations and a commissary kitchen. Renowned for our signature cracker-thin crust pizza and dishes crafted from fresh, local ingredients, we prioritize community collaboration to continually elevate our culinary experience. Brewed, another restaurant under our management, complements our offerings.

WHY WORK WITH US?

Joining Spillers Works means joining an organization on the brink of exciting growth. We’re a tight-knit community, dedicated to delivering exceptional and high-quality customer experiences. Enjoy a local role where you’ll forge real connections with guests and the community. Our venues offer unique experiences, driven by innovation and creativity. Operating on the proven Entrepreneurial Operating System (EOS), we ensure efficiency and prioritize getting the right people in the right seats. Experience supportive leadership, continuity, and a fun atmosphere. Join us and be part of our exciting journey forward. Additionally, we offer:

• An opportunity to participate in a successful growing restaurant group, sharing in our collective success
• An invested ownership group that values your contributions
• Autonomy to innovate and drive impactful changes aligned with our brand
• A chance to create and implement new, compelling customer experiences

Benefits: Health, Dental, and Vision, plus discounts in store

Salary: $115,000 to $140,000 plus performance-based incentives

Join a vibrant restaurant group with ambitious growth plans and a lively workplace culture. Apply today!

JOB CODE: Spillers Works