RIHM FAMILY COMPANIES

VICE PRESIDENT OF OPERATIONS

This is an onsite, in-person role based in South St. Paul, Minnesota

Are you a dynamic, results-driven leader with a passion for innovation and teamwork? Do you thrive in fast-paced environments where your integrity and accountability set the tone for success? If you can manage complex operations while staying true to our core values of effective, efficient, equity, and expansion, and want to lead cross-functional, high-performing teams in an essential industry that drives the world economy – we want to connect with you!

Rihm Family Companies is seeking a forward-thinking leader who is financially savvy and committed to driving excellence across operations. You’ll play a key role in bringing visionary ideas to life and helping to implement strategies that will shape the future of our 92-year-old, family-owned business. If you’re ready to contribute to our ongoing success and help us push forward as we continue to lead the cutting edge of our evolving industry, let’s start the conversation today!

The Vice President of Operations we are seeking is:

• Financially Savvy: You have a strong understanding of financial principles and can effectively manage budgets and forecasts to drive profitability and growth.
• Strategic Thinker: You are an astute and creative strategist able to develop long-term goals and action plans that align with the company’s vision, driving us towards sustained success.
• Effective Communicator: You are a strong verbal and written communicator, able to both build relationships and clearly convey essential business information across all levels of the organization.
• Principled Leader: You hold yourself and others to the highest standards, making decisions that are both fair and aligned with the best interests of the company.
• Efficient Self-Starter: You manage your time effectively, consistently meet deadlines, prioritize tasks appropriately, delegate wisely, and implement processes that enhance efficient operational success.

As Vice President of Operations at Rihm Family Companies, you will be instrumental in shaping our company’s future. Leveraging your business acumen and leadership skills, you will drive strategic initiatives, cultivate a positive work culture, and deliver outstanding results. Your work will ensure that our operational success aligns with company values. Join our organization of forward-thinking industry leaders who prioritize integrity, innovation, and the well-being of both our customers and team members.

RESPONSIBILITIES

Duties include, but are not limited to:

LEADERSHIP

• Effective Communication: Clearly convey key information across all levels of the organization and articulate the value of the company’s products and services to customers.
• Team Development: Build strong relationships with your leadership team, empowering them to maximize their strengths and leadership potential.
• Promote Cohesion: Foster solidarity and encourage team stability throughout the organization, ensuring a collaborative and supportive work environment.
• Strategic Integration: Work jointly with operational departments (Parts, Service, Truck Sales, and Leasing), to ensure the integration of strategic plans into daily operations.
• Executive Management: Lead, motivate, and mentor executives and department heads, nurturing a culture of inclusion, accountability, and high performance.
• Champion Company Culture: Advocate for a healthy work environment that reflects the company’s core values by supporting Diversity, Equity, and Inclusion initiatives and community engagement efforts.

MANAGEMENT

• Goal & Strategy Collaboration: Partner with leadership to set revenue targets, operational policies, and outcome objectives for operational departments, focusing on daily management to maximize results.
• Cross-Functional Coordination: Lead cross-functional teams to align initiatives with business objectives, ensuring timely and efficient delivery.
• Performance Monitoring: Oversee departmental performance, ensuring financial goals are consistently met.
• Compliance Oversight: Ensure all operations comply with relevant laws, regulations, and internal policies.
• Strategic Human Capital Alignment: Align human capital development initiatives with broader company goals to support growth and success.
• Relationship Management: Build and maintain strong relationships with key vendors and suppliers to enhance the customer experience and drive positive outcomes; develop cooperative relationships with unionized team members and their local representatives.

ACCOUNTABILITY

• Achieve Operational Excellence: Ensure key performance indicators and industry benchmarks constantly meet or exceed OEM expectations and internal goals.
• Compensation Strategy Development: Contribute to the design of performance-based pay plans to drive desired operational outcomes.
• Budget Collaboration: Work with the CFO and department directors to set budget targets for all profit centers.
• Expense Management: Identify inefficiencies in people and processes and implement appropriate plans to eliminate waste.
• Personnel Efficiency: Ensure that the right people are in the right roles to maximize efficiency and effectiveness.
• Lead By Example: Demonstrate strong business ethics, patience, persistence, and a professional demeanor always.
• Divisional Cohesion: Ensure alignment of goals, strategies, company culture, and profitability between dealership and leasing divisions.
• Reporting & Strategic Support: Regularly report on company performance to the CEO and Board of Directors and assist the C-Suite with corporate strategies and fiscal management.

QUALIFICATIONS

REQUIRED:

• Work Experience: 7+ years’ experience of operations leadership in a company with 250+ employees and with 5+ direct reports
• Interdepartmental Coordination: 5+ years’ experience of managing cross-functional teams
• Financial Management: 5+ years’ experience managing an 8+ figure P&L
• Process Development: Experience developing and/or streamlining processes
• Travel Capability: Valid Passport, active driver's license, and ability to travel internationally (including into Canada)

PREFERRED:

• Industry Experience: Experience working with OEM manufacturers
• Sector Expertise: Background in transportation, heavy truck and equipment, or dealership operations
• Systems Knowledge: Familiarity with CDK business system, Enrich, Microsoft Office Suite
• Operations Management: Previous experience as a general manager overseeing fixed operations
• M&A Expertise: Experience with mergers, acquisitions, and integration processes
• Educational Background: 4-year college degree

DESIRED:

• EOS® Champion: Familiarity with or previous experience using Entrepreneurial Operating System (EOS®)
• Family Business Insight: Experience working within a family-owned business

WHY WORK WITH US – RIHM FAMILY COMPANIES

Rihm Family Companies is a trailblazer in the commercial truck dealership industry, boasting 92 years of business excellence and remarkable growth over the past decade. As a proudly woman-owned, 4th generation family business, we uphold our strong family values and maintain active ownership involvement in daily operations. Our state-of-the-art facilities provide a dynamic work environment that motivates and energizes our team members. With unparalleled brand recognition, we are globally renowned for our commitment to innovation and excellence.

At Rihm Family Companies, we offer more than just a paycheck – we invest in your personal and professional growth. We are committed to a culture of respect, teamwork, and genuine company spirit. We believe in doing the right thing without cutting corners and following the golden rule. As innovators in our industry, we support the global economy, give back to our communities, and continuously strive for improvement and innovation through the Entrepreneurial Operating System (EOS). We highly value the individuality and dignity of our team members and are dedicated to nurturing a collaborative and inclusive environment.

OUR CORE VALUES

• Effective: Be honest, be accountable, and follow through.
• Efficient: Think it through before you start. Follow the process beginning to end. Present ideas for improvement.
• Equity: Seek fairness and balance, ensuring that customers, team members, and the company all receive value for their investment.
• Expansion: Explore opportunities to grow, learn, improve, and expand our team member’s skills and our business’s value.

BENEFITS: Medical, Dental, Vision, HSA, FSA, 401K (Employer Match), PTO

If you’re ready to lead with integrity and efficiency, jump into the driver’s seat with us!

JOB CODE: Rihm Family Companies