ALLURE MEDICAL

COO

THE PERSON

Do you have a passion for helping others look and feel their best?  Are you excited about aligning innovative technology with exceptional client service to create raving fans?  Do you thrive in taking strategic ownership of ideas and transforming patient experiences into results that drive growth and scalability?  If you’re a proactive problem-solver with a strong background in customer care and operational excellence, we want to hear from you! Join us in creating outstanding client experiences in the wellness and aesthetics industry here at Allure Medical!

Our ideal COO is:

• Client-Centered: You prioritize a client-first approach, ensuring that systems, processes, and interactions are designed to exceed patient expectations and create lasting relationships. You understand that the patient experience is central to Allure Medical’s mission.
• An Exceptional Communicator: A self-managed professional who adapts your communication style to connect with diverse teams, stakeholders, and clients. You take the initiative in conversations and decision-making, keeping everyone aligned and informed.
• A Strategic Thinker with Ownership Mentality: You approach challenges with a long-term perspective and take full responsibility for outcomes. Your commitment to excellence drives consistent, high-quality results and fosters growth.
• Team-Oriented with Strong Interpersonal Skills: You connect with others using emotional intelligence, active listening, and empathy. You promote collaboration, stay calm under pressure, and support your team through challenges.
• Data-Driven & Innovative: You use financial acumen and data insights to drive business success, creating repeatable processes while thinking creatively to solve problems. Your ability to analyze KPIs and deliver results supports both short-term and long-term growth.
• Accountable, Courageous, and Tenacious: You hold yourself and others to high standards of integrity, make bold decisions, and persist through obstacles—all while cultivating a positive and productive environment.

Our ideal COO is a cohesive, team-oriented, “boots on the ground” leader who is open to challenges in a fast-paced customer environment. In this role, your non-abrasive, easy-going personality allows you to be a phenomenal listener.  Your timely decisiveness, paired with strong follow-through in franchise growth methodologies translates into sustained success.

Responsibilities 

The responsibilities of the COO role include, but are not limited to:

Operational Excellence & Efficiency

• Develop and implement standardized processes, procedures, and documentation across all locations.
• Create and maintain comprehensive playbooks to guide operations, training, and service delivery.
• Identify and implement improvements to streamline operations, reduce costs, and optimize workflows across departments.

Financial Management & Strategic Oversight

• Oversee Profit and Loss statements for all locations, ensuring financial health and alignment with company goals.
• Navigate growth challenges, ensuring strategic alignment across all locations and maintaining consistency in business operations and culture.

Team & Culture Leadership

• Lead and promote company culture, driving positive change and fostering an environment that supports growth and aligns with business values.
• Cultivate a positive work environment that enhances employee retention and strengthens team cohesion.
• Promote exceptional customer service and patient experiences, safeguard alignment with company values.
• Own and drive key projects, managing scope, budget, and resources from conception to successful implementation across all locations.
• Build, hire, and train high-performing teams, assure consistency in service delivery and alignment with the company’s mission.

** This is an in-person position based in Shelby Charter Township, MI or Charlotte, NC.  Occasional travel is required for both sites including a third site of SC. **

QUALIFICATIONS

Required

• Strong operations background in process optimization and driving organizational efficiency
• Proven record of overseeing multi-site/multi-state business expansions (e.g., $35M - $100M in revenue growth)
• Experience within new office startups and national profit growth Strong background in repeatable service industries (e.g., salons, beauty, physical therapy, hair & nail, or clinics)

Preferred

• Background in a franchised company, replicating and optimizing business processes across locations
• 5+ years as a COO or senior leader in a dental office or clinic
• Experience within a DSO/MSO, optimizing scheduling and improving same-day turnarounds
• MBA
• Six Sigma/Lean/Kaizen certifications are a plus

Desired

• Proven experience in scaling businesses from small to large-scale operations, with a history of growing $100M - $500M in revenue
• Experience or familiarity with the Entrepreneurial Operating System (EOS)

THE COMPANY – ALLURE MEDICAL

At Allure Medical we are thought leaders in the field of health and wellness. We offer only the best and most advanced options for your health and beauty.  Allure is an evidence-based practice. Every service we offer has been researched and proven.  We have multiple locations with convenient scheduling and easy entry points.  Our team offers same-day appointments and virtual telehealth visits.

WHY WORK WITH US?

At Allure Medical, we offer the opportunity to make a meaningful impact by joining a team dedicated to helping people look and feel better with less risk. We’re at the forefront of cutting-edge science-driven technology solutions within health and wellness, offering you a chance to be part of groundbreaking work. We believe in fostering both personal and professional growth, providing opportunities for you to take on new challenges, lead projects, and directly see the impact of your contributions.

We prioritize work-life balance, offering flexibility and understanding to help you maintain a healthy equilibrium between your career and personal life. Our collaborative culture is built on trust, where we work as a team, not in silos, creating a supportive and inclusive environment where everyone's voice is valued. The team we’ve built is full of happy, motivated individuals who genuinely care about our clients and each other, which makes for an inspiring work environment.  At Allure, you’ll have the autonomy to drive your own initiatives, take ownership of your work, and grow both professionally and as a business leader. We are a forward-thinking company that strives for progress, offering job security and opportunities for long-term success.

Core Values:

What Makes Allure Medical GREAT?

G. We employ only team members who exhibit GREAT WORK ETHIC!

R. We make the commitment to be a caring company that treats our team members, patients, and vendors with RESPECT and kindness.

E. We are a team determined to meet or exceed our patients’ expectations by delivering EXCEPTIONAL SERVICE using the finest staff, the latest technology and most advanced treatment modes.

A. We embrace a positive and open attitude towards new ideas and concepts. We are flexible and ADAPTIVE to change. We promote a culture of continuous learning and growing for our team members, both personally and professionally.

T.  We are a TRUSTWORTHY company that holds ourselves accountable for our actions and our behaviors. We understand that trust is key, so that our coworkers and customers know we will uphold our values and follow through on our commitments.

Salary: $180k - $220k base + bonus of up to 20% of salary

Benefits: Short Term Disability, Medical, Vision, Dental & Life, 401K, PTO, Paid Holidays, Free Healthy meals for employees on site, Administration Bonus 

Are you captivated by what you see? Once you’re here, you’ll never take your eyes off us again! Join Allure Medical and experience the “allure” of working with a team that’s as passionate as you are! Apply today!

JOB CODE: Allure Medical