KAFTAN COMMUNITIES

DIRECTOR OF OPERATIONS

THE PERSON

Are you a collaborative leader ready to partner with a customer- and team-focused organization? Do you possess extensive business and financial expertise with a knack for process optimization? If you’re skilled in communication and enjoy achieving optimal outcomes for both team members and customers, we want to talk to you!

Our ideal Director of Operations is:

• Detail-Oriented and Accountable: You lead with precision, follow through and follow up on commitments, and expect the same from your team. You create a culture of ownership where process and consistency drive results.
• A Dedicated Problem Solver: With a curious mindset and strong follow-through, you dig to understand root causes before implementing solutions. You value the input of others and rely on team expertise to guide smart, sustainable change.
• A Communicative and Collaborative Partner: You set high communication standards and are accessible and responsive. You partner with leaders across departments to drive alignment, respectfully challenge ideas, and build strong relationships with colleagues, residents, and vendors to solve problems effectively. You support your team and help guide and coach them.
• Forward-Thinking and Empowering: You make timely, strategic decisions while also delegating effectively to build team ownership. Your proactive approach, combined with consistent follow-up, ensures priorities stay on track and aligned with market demands.
• Hands-On and Relational: You stay close to the day-to-day without micromanaging. You lead with empathy and trust, with an understanding that empowered, happy team members create better customer experiences and long-term success.
• A Proactive Prioritizer: You have a positive mindset with a consistent approach, you juggle multiple priorities with ease. You ensure day-to-day operations run smoothly and efficiently through positivity and preparation.

You bring a powerful blend of operational expertise, financial acumen, and a people-first approach. If you're ready to drive results through strong relationships, disciplined execution, and a deep commitment to excellence in operations, apply today!

RESPONSIBILITIES

The responsibilities of the Director of Operations include but are not limited to:

Strategic & Cross-Functional Leadership

• Acts as a strategic partner to the President, offering insights informed by operations and key performance metrics
• Collaborates across functions to ensure alignment with company goals, including partnering with the Director of Finance on budgets and external legal counsel on compliance
• Oversees the strategic direction of property-level marketing efforts, ensuring consistency and effectiveness while supporting execution by on-site property managers

Team Building & Leadership Development

• Builds and strengthens the regional team through recruitment, coaching, supporting and training efforts, partnering with external HR resources as needed
• Develops property managers into strong, independent leaders through coaching, mentorship, and both hard and soft skill development

Operational Oversight

• Leads day-to-day property operations, providing hands-on coaching and operational guidance across the portfolio
• Champions a high standard of customer service marked by responsiveness, approachability, and care
• Establishes clear expectations and maintains transparent communication to ensure team alignment and accountability

Process & Performance Excellence

• Maximizes Net Operating Income (NOI) and occupancy rates through strategic planning, oversight, and operational execution
• Ensures financial targets are met by monitoring revenue, managing expenses, and driving operational efficiency
• Continuously evaluates and improves processes, reinforcing adherence to standards while encouraging input from on-site teams
• Maintains accurate documentation systems to support compliance, consistency, and operational clarity

** This is a full-time, in-person position based in Southfield, MI. **

QUALIFICATIONS

Required

• 5+ years of operations leadership experience at the Director level or above
• Bachelor’s degree in Business Management, Economics, or other relevant degree
• Proven business and financial acumen, including budgeting, reporting, and optimizing NOI

Preferred

• Experience leading teams within a property management environment
• Demonstrated oversight of property-level marketing efforts
• 10+ years of leadership experience (at any level)
• Background in customer service, with an emphasis on delivering high-touch client experiences

Desired

• Entrepreneurial Operating System (EOS) experience

THE COMPANY – Kaftan Communities

Kaftan Communities is a longstanding, family-owned and operated property management company serving Metro Detroit, MI, since 1965. Founded by Melvin Kaftan and now led by Jeffrey Kaftan, our firm is dedicated to creating communities we would be proud to call home. With over 20 well-maintained communities and exceptional support staff, we ensure that residents’ needs are met. Guided by our core values and “three unique’s,” we are a professional property management and construction firm focused on providing superior living experiences.

WHY WORK WITH US?                                                                                                                                     

Choosing to work for Kaftan Communities means joining an award-winning workplace where you’re treated like family. We prioritize the well-being of our team members and provide a supportive environment for personal and professional growth. With long-term career opportunities and strong financial stability, you can build a rewarding career with us. Additionally, we offer:

Core Values:

Firm but Fair

Inspiring Positivity

Responsible and Accountable

Superior Experience

Truly Healthy Lifestyle

Our Three Unique's:

Sterling Reputation for Fairness

Excellence Inside and Out

Treat Customers like Family

Benefits: Health, dental, vision insurance coverage, 401K with match, Life insurance, short- and long-term disability policies

Salary: $125,000 - $150,000, plus up to 25% performance-based bonus

 Are you seeking a career in a collaborative environment where employee happiness is a top priority? Join our team and experience the joy of working in a supportive workplace. We believe happy employees make happy residents and happy owners. Apply today!

JOB CODE: Kaftan Communities