BARNETT PLUMBING

GENERAL MANAGER

THE PERSON

Do you thrive on building teams and driving results in a fast-paced environment? Are you passionate about creating processes that empower people and elevate service? Do you believe that leading by example and getting into the weeds when needed is part of what makes a great leader? If you love solving problems, championing growth, and never settling for “good enough,” we want to talk to you!

Our ideal General Manager is/has:

• A strong communicator. You keep everyone on the same page and know how to deliver feedback clearly and respectfully. You can de-escalate tense situations and inspire confidence when stakes are high.
• Team focused. You care about the people you lead and see yourself as a coach and mentor. You create a culture where accountability and support go hand in hand.
• Humble. You own your mistakes and never put yourself above any task. Rolling up your sleeves to help the team is second nature to you.
• Committed. You show up every day with a can-do attitude. You’re willing to do what it takes to move the company forward and set the example.
• A strategic mindset. You think logically and plan ahead, always looking for ways to improve processes and outcomes. You bring a winner’s mindset to every challenge.

Our ideal General Manager will be excited to lead Barnett Plumbing into its next phase of growth. You will have a direct impact on our culture, our customer experience, and the success of our people. Your ability to blend strategic thinking with hands-on leadership will make you an invaluable part of our journey.

RESPONSIBILITIES

The responsibilities of our General Manager include, but are not limited to:

Operational Leadership:

• Execute the owner’s vision while aligning day-to-day operations with long-term objectives.
• Oversee daily operations across the business to ensure performance and profitability.
• Refine and maintain processes that support efficiency and high-quality service delivery.
• Manage labor, materials, gross profit, and margins.

Sales & Marketing

• Set ambitious yet achievable sales and growth targets for the team and company.
• Oversee marketing strategy, including Google and local service ads, outbound customer calls, and marketing spend.
• Create, implement, and continuously improve the sales process to drive top-line revenue.
• Monitor return on investment and adjust tactics to maximize impact.

Team Development & Accountability

• Work closely with the Barnett Plumbing leadership team and Growth and Scaling Coach to drive professional development and operational excellence.
• Formalize team structures and coach employees to reach their full potential
• Lead weekly Level 10 meetings and quarterly updates to ensure alignment and clear communication.
• Hold teams accountable for results while fostering a culture of ownership and continuous improvement.

Financial Management & Strategic Planning

• Oversee and refine the plumbing division to support sustainable growth and profitability.
• Develop the annual budget and manage expenses to achieve financial goals.
• Participate in hiring for key positions to strengthen leadership and operational capacity.
• Spend the majority of the time (90–95%) working in the office to provide hands-on leadership. 

** This is an onsite, in-person position based in Livermore, CA **

QUALIFICATIONS

Required:

• Experience managing residential plumbing service teams of 5 or more people.
• Full P&L responsibility for $10M+ in annual revenue.
• Experience creating, implementing, and maintaining processes and procedures.
• Experience leading cross-functional departments.
• Solid understanding of sales and marketing fundamentals.

Preferred:

• Prior hands-on plumbing field experience.
• P&L oversight at the $15M+ level.
• Experience developing quarterly and annual budgets.
• Experience designing and launching new divisions (such as plumbing, HVAC, or excavation).
• Experience managing teams in electrical or HVAC services.
• Local to Northern California.

Desired:

• A proven track record as a turnaround leader, successfully transforming underperforming operations.

THE COMPANY – BARNETT PLUMBING

Barnett Plumbing is a respected residential service provider with 20 years of proven success and over 1,000 five-star reviews. We take pride in genuine craftsmanship, transparent service, and a culture that empowers our people to grow.

WHY WORK WITH US

• We’re not private equity owned—your voice matters here.
• You’ll have real autonomy in decision making.
• We’ve got big goals to grow into multiple trades over the next 9 years.
• We truly care about our team and back it up with action.
• High performers can earn strong performance bonuses.
• Be part of a company that’s served 27,000+ happy customers—and counting.

OUR CORE VALUES

• Mission Driven – We know why we’re here, and we stay focused.
• Problem Solvers – Challenges are opportunities waiting to be tackled.
• Craftsmen – We take pride in doing it right, every time.
• Embrace Feedback – We stay open, humble, and always improving.
• Extreme Ownership – We own our actions and results.

SALARY: $150K - $246K with additional bonus opportunities

BENEFITS: Kaiser Gold Plan, Dental, Vision (65% for employee and dependents (dependents defined by marriage, birth or adoption) increases to 80% at 5 year anniversary, 401k retirement plan with company match on contributions up to 5%, 15 days PTO (used for sick, vacation, dr appointments, etc), 7 Paid holidays, Employee care plan including Chaplain, Chiropractic Care, & Counseling Care

“We want to be at the park with our kids and be able to hold our heads high when we see a customer.” - Josh Moog, Director of HR, Barnett Plumbing

  If you’re ready to roll up your sleeves and drive real growth, then apply now!

JOB CODE: Barnett Plumbing