HOME APPLIANCE SALES AND SERVICE
Are you a strategic, ambitious sales professional who is experienced in leadership, retail, and client sales? Do you focus on the job at hand, challenge and coach others and act as a liaison between departments? Home Appliance Sales and Service has built its business on doing whatever it takes to offer outstanding customer service during and after a sale. If you are committed to the company you work for and strive to do what’s right by the customer, apply now and join our dedicated team!
Our ideal Sales Manager is:
- Metrics driven. You live by the numbers and are not scared of being measured by them. Competitive with a winning attitude, you have a strong knowledge of the markets, are never satisfied and hate to lose.
- Proactive. You see around corners and like to take control of a situation. You’re an outgoing, passionate extrovert with a can-do attitude.
- A leader. As the team’s biggest cheerleader, you pull everyone together and motivate them to reach their goals. You are a team player with strong supervisory and conflict resolution skills who can tactfully hold people accountable. You’ve been described as adaptable and approachable.
- An excellent communicator. You communicate clearly and adjust your style to different audiences. You are a good listener with excellent written and verbal communication skills who can redirect the conversation if it starts to go off-topic.
- Coachable. You are always looking for ways to improve and are willing to change. You don’t get offended easily or take yourself too seriously. No job is beneath you, you are thick skinned and you learn as you go.
- Dependable. You are trustworthy, have high integrity and always do what you say you are going to do. You’re dedicated to the company and getting the job done right – even if it extends after traditional business hours.
- A problem solver. You are resourceful, energetic, reputation-driven and take the initiative to solve issues. You pay attention to the details and have good time management skills. You’re even-tempered and don’t dwell on the negative.
We are looking for a loyal sales manager who is creative, flexible, and diversified. Our ideal candidate is empathetic and respectful to others, has a good sense of humor and has the confidence to make decisions. With a strong focus on customer service, this position needs a chameleon personality type - someone who can walk into a room and quickly pick up the expectations of those around them. If you are organized, straightforward and professional (not to mention a Browns fan who likes to golf!), apply now!
The job responsibilities of this Sales Manager include, but are not limited to:
- Clearly communicates company goals and values to the sales team
- Grows, develops, trains and encourages the sales team
- Responsible for internal and customer conflict resolution
- Ownership of sales goals and results
- Responsible for sales process
- Improves production
- Actively seeks out opportunities for process improvements
- Responsible for retail aesthetic/cleanliness/displays
- Contributes to new business development
- Owns the customer experience from start of sale and beyond
- Holds the sales team accountable for the sales process
- Responsible for sales performance/goals
- Oversees sales team’s customer follow-up and individual team follow-up
- 3-5 years of sales team leadership experience
- Strong verbal and written communication skills
- Microsoft Office proficiency
- Small business experience
- 4-year degree or equivalent experience
- 5+ years of sales team leadership experience
- Retail management experience
- Inside sales experience
- B2C experience
- Multi-location sales experience
- Strong collaboration ability and cross-functionality
- Networking experience (ability to build a book of business)
- Appliance industry experience
- EOS experience
*This is a full time in-person position operating out of the Avon, OH location and will require some local travel.
THE COMPANY – HOME APPLIANCE SALES AND SERVICE
Home Appliance Sales and Service is a family owned and operated company that has been in business for 60 years. There are three locations around the Cleveland, Ohio area that sell, deliver and service popular home appliances. We have a family-like culture where people and customers are of the utmost importance. Home Appliance Sales and Service offers excellent customer service so that no one ever has to call a 1-800 number for assistance.
WHY HOME APPLIANCE?
For 16 straight years, Home Appliance Sales and Service was voted BEST OF THE BEST for “best place to purchase appliances” by Medina Gazette’s readers. Every process is about ensuring the big and small details of what we do aren’t missed so we can earn our clients’ business and keep them for life. We prioritize the entire customer experience, from sales to service to parts.
We’re a growing organization that offers multiple opportunities for employee advancement and growth, and rewards positive results and outstanding customer service practices. A family-owned business originally established in 1962, we are in an industry that can make an impact. We have an experienced staff and many multi-generational customers. Our team is a close-knit group that has a sense of humor and can laugh together, which makes it a fun place to work.
Our Core Values:
- Be a Rockstar
- Be Passionate
- Be Respectful
- Be a Team
- Be Adaptable
Ready to advance your sales career in a growing company? Apply now!
Salary: $75k - $85k base + annual bonus
Benefits: Medical, dental, vision care, 401k with company match, profit sharing program, paid vacation and 6 paid holidays