VICTORY BUILDING SERVICES

DIRECTOR OF OPERATIONS

Are you a driven and organized leader who thrives in dynamic environments? Do you have a knack for problem-solving and a passion for customer service? Are you someone who remains calm under pressure and consistently follows through on commitments? If you are ready to roll you sleeves up to get the job done and are a strategic thinker with a charismatic approach to leadership, we want to talk to you!

Our ideal Director of Operations is:

• Someone who takes Initiative. Proactively identifies opportunities for improvement and takes decisive action to drive success. Always steps up to challenges and leads by example.
• Humble. Displays humility in all interactions, valuing the contributions of others and fostering a collaborative team environment. Recognizes that success is a collective effort.
• Customer service-oriented. Prioritizes customer satisfaction and strives to exceed expectations. Understands the importance of building strong client relationships and delivering exceptional service.
• Charismatic. Possesses a natural ability to inspire and motivate others. Uses charm and enthusiasm to create a positive and engaging workplace culture.
• A strategic thinker. Develops and implements effective strategies to achieve organizational goals. Analyzes complex situations and formulates innovative solutions to drive growth and efficiency.

Our ideal Director of Operations is a positive and energetic leader who embodies integrity and ambition. This role will be instrumental in driving Victory Building Services towards continued growth and excellence, ensuring we remain a trusted and respected name in the industry. Your ability to build strong teams, manage multiple priorities, and maintain a calm, solutions-oriented approach will be key to our success. Join us and make a significant impact on our company's future!

RESPONSIBILITIES

Duties include, but are not limited to:

• Streamline, develop, and simplify Standard Operating Procedures (SOPs), processes, and procedures to create a cohesive organizational blueprint.
• Own the accountability chart, ensuring it is fine-tuned, structured, and franchise-minded; oversee hiring processes.
• Build out the Minneapolis-St. Paul location, including new hires and training curriculum development.
• Quickly learn the business through fieldwork and hands-on involvement.
• Identify and implement new revenue streams.
• Maintain and enhance relationships with current clientele, build new client relationships, and address any existing issues with sour relationships.
• Establish and maintain regular client reviews (monthly, quarterly) to determine the most effective communication strategies.
• Provide complete oversight of the Profit and Loss (P&L) statement.
• Create and build a team of A players.
• Manage Customer Relationship Management (CRM) system (HubSpot) and invoicing processes (QuickBooks).
• Oversee vendor relationships and management.
• Maintain Key Performance Indicators (KPIs), with a focus on client retention
• Implement quarterly and annual goal setting, developing a robust process around this initiative.

This is an in-person, on site position based in Golden Valley, Minnesota

QUALIFICATIONS:

REQUIRED:

• 3+ years of operations experience at the Director level or above
• 3+ years of P&L management experience with budgets of $5M or more
• 5+ years of team leadership experience
• 3+ years of customer service or account management experience
• Proven experience in building and managing cross-functional teams
• Proficiency in administrative reporting tools such as Excel and Word
• Process development and streamlining experience

PREFERRED:

• Previous experience as a VP of Operations or higher
• B2B customer service experience
• B2B service industry experience, specifically within the building services sector
• B2B marketing experience
• Small business experience
• Demonstrated success in scaling P&L from $10M to $20M
• Multi-location scalability experience
• Completion of a 4-year degree

DESIRED:

• Mergers and Acquisitions (M&A) experience
• Franchise experience
• Entrepreneurial mindset

WHY WORK WITH US - VICTORY BUILDING SERVICES

Victory Building Services is a rapidly growing company recognized for its excellence in customer service and innovative solutions in the building services industry. As an Inc. 5000 company, we are dedicated to continuous improvement and exceptional service delivery.

• Opportunity to take the company to the next level with growth and revenue.
• Proven success of fast growth and outstanding customer ratings.
• Fun and dynamic small business culture.
• Freedom to create, grow, and implement ideas.
• Continually adding new lines of revenue streams.
• Open-minded to new ideas and innovative approaches.
• Opportunity to build, lead, and grow the company.
• We break through the walls of stagnation and maintain the status quo.

OUR CORE VALUES

• A Desire to Serve: We are committed to exceeding client expectations through dedicated service.
• Relationships: Building strong, lasting connections with clients, employees, and partners.
• Integrity: We conduct business with honesty and transparency in all our interactions.
• Ownership Mentality: We take responsibility and pride in our work, treating the company as if it were our own.

SALARY: $125K - $150K

BENEFITS: Health, Vision, and Dental (eligible 30 days after date of hire), 2 weeks of accrued PTO, paid holidays.

If you thrive in a fast-paced, growth-focused environment, apply now!

JOB CODE: Victory Building Services