TRACE3 | OTOV (One Team, One Vision)

PROFESSIONAL SERVICES / TECNOLOGY SERVICES EXECUTIVE

Are you a flexible, diplomatic, values-oriented professional who brings a calming presence to any environment? Do you possess a strong business acumen, expert project management skills and a love of IT? Can you coach and mentor a team, bridge gaps between departments, and develop and nurture relationships at the highest levels? As an experienced organizational builder, do you remain open-minded about the needs of your business partners and collaborate on creative solutions? If you love clients, care about your teams, and are great at well executed delivery, then we want to speak with you! 

Our ideal Professional Services / Technology Services Executive embodies:

• Strong Leadership. Even keeled and level-headed, you enjoy guiding and growing a Professional IT Services team. Able to lead by example, you develop trust quickly, value diversity, and bring others along with you. You are direct and assertive without being arrogant and have strong delegation skills. With a deep understanding of your IT team, you know the best ways to leverage their skills.
• Strategic Thinking. You understand value structure, always keeping an eye out for new and expanding opportunities. Excited by seeing the bigger picture and how all the pieces work together, you understand the only way to get it done is to invest in your people. You listen to and value the input from others on your team and are solutions oriented.
• Customer Service. The client experience is everything. As the escalation point, you can defuse any situation and quickly create a path forward. With an entrepreneurial spirit, you can relate to your clients and display strong communication skills.
• Adaptability. While you run a tight ship, are detail oriented, and value processes, you are always looking for ways to employ change management and transformation principles. Recognizing the value of what currently exists, you humbly use your analytical capabilities to find ways for continuous growth and improvement.

In this role, our Professional Services / Technology Services Executive will build and price professional IT services models and provide exceptional execution of solution implementation on budget and on time, every time. With the experience of maturing a professional IT services organization, you will roll up your sleeves and take ownership of this increasingly growing business unit. Driven by results and success, you will inspire your team, significantly increase revenue, and create credible client experiences. 

RESPONSIBILITIES

The job responsibilities of our Professional Services /Technology Services Executive include, but are not limited to:

• Client Relations: Engage with client IT leaders to understand their needs and connect them to our service offerings. Develop and maintain strong client relationships to ensure client satisfaction and loyalty.
• Strategic Alignment: Tie IT objectives to business goals and demonstrate how our solutions drive business value. Understand the intersection of product and services and utilize this knowledge to enhance our offerings.
• Service Delivery Management: Manage and oversee the delivery of IT services to ensure quality and timely execution. This includes understanding and managing risk, dealing with challenging situations, and being the point of contact during crises.
• Growth Mindset: Identify and execute strategies for growth and expansion. Leverage existing relationships and build new ones to increase our client base.
• Financial Acumen: Understand the financial aspects of IT service delivery, including pricing, compensation, and cost reduction. Strive to positively impact revenue and labor expenses each quarter.
• Project Management: Oversee IT project execution to ensure it aligns with client objectives and business goals. Manage resources efficiently to deliver IT services within agreed timelines and budgets.
• Team Leadership: Provide leadership, management and accountability. Foster a high-performance culture within the team.
• Stakeholder Management: Lead regular stakeholder calls and meetings, providing clear communication on IT service delivery progress, challenges, and solutions.

*This is a full-time, in-person position operating out of the Pasadena, CA location.

QUALIFICATIONS 

Required

• 5 years of experience leading multiple professional IT services teams
• Demonstrated experience building a professional IT services business and growing it from 25M to 50M
• Experience having responsibility for a P&L and increasing profitability
• Professional IT services scoping and delivery experience

Preferred

• Managed IT services experience

 Desired

• Healthcare industry experience

THE COMPANY – Trace3

Trace3 is an elite technology consultancy that provides IT strategy, solutions, and services to the world’s most admired companies, and empowers organizations to embrace the ever-changing IT landscape. We strive to be the world’s most trusted technology partner, one team of experts dedicated to delivering and validating synergistic solutions that routinely exceed the expectations of our clients. This means that we set the standard for what it means to be One Team: our employees, our partners, and our clients—we are all partners in delivering and validating success. We are trusted to listen and provide the best and most comprehensive solutions, from conception to implementation. 

WHY WORK WITH US

At Trace3, employees enjoy being part of an organization that doesn’t believe in a traditional sales model or approach. We continue to reinvent the sales experience for our partners, offering technical products alongside consulting services to create solutions. Our strong foundational values of doing business the right way allows us to build relationships and deliver value in a trustworthy way, ensuring our clients actually get to win. We live and breathe our values and genuinely want to do the right thing.

• This is a fast-moving train and the perfect place for someone who likes to grow things
• Highly intelligent team and working environment
• We have fun together
• Opportunity to be of value to our clients
• High retention rate due to exceptional leadership
• Ownership actively invests in people
• Running on Pinnacle

OUR CORE VALUES

Integrity: Our word is our bond; our trust is our foundation. We are honest, transparent, and accountable for our actions. We are a reliable and trustworthy team of professionals.

Humility and Respect: We treat each other with dignity and worth, assuming positive intent in each other. We are humble yet confident, self-aware, open-minded, and empathetic. We seek feedback learning and growing from our mistakes. We value our diversity within our shared purpose.

Commitment: We prioritize client needs and interests over our own. We actively listen to feedback using it to improve our service delivery. Our people are our Most Valuable Asset. We challenge and support each other. 

Excellence: We look to achieve the best possible results in everything we do, being fully committed to continuous learning, development and process improvement. We foster a culture of personal and professional accountability, providing necessary resources and support for all of us to achieve our potential.

Salary: $130k - $160k base + bonus potential

Benefits: Medical, Dental, Vision, 401k Matching, FSA, EAP, STD, LTD, AD&D, PTO & Holidays

JOB CODE: Trace3