AUSTIN REGENERATIVE THERAPY

CHIEF OPERATING OFFICER / INTEGRATOR

Do you believe transformation is both science and art? Do you instinctively create order, elevate standards, and refine experiences without being asked? Do you bring a level of polish, presence, and precision that makes people feel cared for before they even know what they need?

We’re looking for a Chief Operating Officer / Integrator who embodies excellence: someone who can bring structure to vision, elevate a boutique client experience, and lead with the quiet confidence of a world-class leader. If you thrive in environments where expectations are high, details matter, and personalized service is the standard, we want to talk to you.

Our clients are CEOs, founders, and high-performance executives who demand the same level of excellence in their healthcare that they bring to their businesses. They expect proactive, data-driven care delivered with discretion and precision.

Our ideal Chief Operating Officer / Integrator is:

• People-first. You lead with empathy and accountability, meet people where they are, and hold high standards with clarity and respect.
• Professional, polished, and kind. You bring calm to chaos, elevate the environment around you, and model a high-touch, high-standard client experience.
• Health-minded and growth-oriented. You believe in what we do and embody a personal commitment to wellness and transformation, bringing curiosity and discipline to everything you lead.
• Grounded and trustworthy. You lead with integrity, loyalty, and calm authority, doing the right thing even when no one is watching.
• Composed and adaptable. You thrive in growth, make clear decisions in ambiguity, and adjust quickly without losing focus.
• Structured but not rigid. You design systems that make excellence repeatable without letting process kill momentum.
• Strategic and hands-on. You move effortlessly between vision and the details that make excellence possible.
• Tech-savvy and forward-thinking. You use data, tools, and AI to make work smarter, faster, and more connected.

Our ideal Chief Operating Officer / Integrator doesn’t need a playbook - they create it. They turn vision into measurable success, building momentum through trust, quality, and precision. They believe structure sets creativity free and understand that operational excellence is what allows transformation to scale.

RESPONSIBILITIES

Dr. Khanh Nguyen has built a fast-growing, cutting-edge regenerative medicine and longevity practice. You’ll be her right hand, converting bold ideas into systems, structure, and steady execution so she can focus on innovation, teaching, and expanding her impact.

Build the System

• Design and implement the operating system that keeps the practice running smoothly, from patient experience to team performance
• Create and document key processes and SOPs for clinical, administrative, and client-facing workflows
• Establish clear KPIs for every department so the team knows what success looks like and can measure it
• Use technology and AI to streamline systems, improve communication, and track results
• Build the infrastructure to maintain client excellence as we scale multiple locations and strengthen brand presence
• Implement systems that capture and utilize client preferences, ensuring care feels anticipatory, customized, and deeply personal

Lead the People

• Model and coach refined communication and service excellence, elevating the environment and setting the tone for a world-class boutique practice
• Hire, train, and coach team members, ensuring the right people are in the right seats
• Lead with accountability, compassion, and high standards
• Create clarity around roles, goals, and performance
• Build a culture that is professional, supportive, fast-moving, and fun
• Protect the founder’s time and focus by confidently managing day-to-day operations

Drive the Business

• Turn new ideas and programs into executable plans with clear steps, owners, and timelines
• Manage budgets, resources, and performance to keep growth profitable and sustainable
• Partner with a fractional CFO to oversee P&L and optimize financial outcomes
• Ensure every initiative aligns with the ART mission: world-class client care and measurable transformation
• Strengthen ART’s boutique, luxury positioning through operational excellence and meticulous attention to client experience

** This is a full-time, in-person position based in Austin, TX. **

QUALIFICATIONS

Required

• 3-5+ years of direct leadership running a fast-growing business, division, or major function
• Cross-functional accountability for operations, people, and financial performance
• P&L ownership of a $3-10M organization
• Proven people leadership (hands-on coaching, accountability, and culture-building)
• Experience creating scalable, repeatable systems to support growth and multi-location expansion
• Experience in high-expectation, concierge, or high-touch client environments where elevated standards, discretion, and consistency are essential
• Tech- and data-savvy: comfortable implementing software, KPIs, dashboards, and automation tools

Preferred

• Experience serving high-end or luxury clientele
• Exposure to sales or marketing leadership
• Experience in small-business or founder-led organizations
• Familiarity with highly experiential or brand-driven service industries
• Knowledge of EOS tools; HubSpot or other luxury CRM; AI prompt engineering; and building SOPs in Notion, Trainual, or similar platforms

Desired

• Background in wellness, health, fitness, longevity, or biohacking

THE COMPANY - Austin Regenerative Therapy

Austin Regenerative Therapy is a boutique regenerative and longevity medicine practice setting a new standard for what proactive, high-touch healthcare can be. We combine advanced cellular therapies—such as young plasma exchange, VSEL therapy, PRP, and personalized peptide protocols—with comprehensive biomarker testing to treat the root causes of aging and decline, not just the symptoms.

Serving clients nationally and internationally, ART has grown over 10X in the last six years — fueled by exceptional outcomes, a premium client experience, and increasing demand from executives who want to stay high-performing for decades.

Dr. Nguyen is a board-certified physician and a nationally recognized authority in regenerative medicine and aesthetics, known for her advanced work in cellular restoration, longevity science, and personalized therapeutic protocols.

With an expanding national client base and multi-location growth already in motion, ART is poised to evolve into a true luxury longevity empire — one of the premier brands in the country, combining breakthrough science with a boutique, world-class client experience.

WHY WORK WITH US

At Austin Regenerative Therapy, we believe transformation should feel both personal and powerful. We’re building a new model of longevity medicine where clients feel known, cared for, and supported by a team committed to excellence at every touchpoint.

Every member of our team plays a meaningful role in that mission. You’ll work directly with Dr. Nguyen and the team to shape the next stage of growth and help build what we believe will be a category-defining luxury longevity brand. This isn’t corporate healthcare; it’s boutique, high-touch medicine built on science, heart, and a commitment to delivering exceptional results. If you want to be part of a team creating one of the most premium, forward-thinking longevity experiences in the country — and you thrive in environments that grow, innovate, and elevate — this is the place to build something extraordinary.

Core Values:

• Integrity: Always do the right thing
• Client First: A complete "Wow" Experience
• Growth Mindset: Ability to Adapt and Adjust; Owner Mindset
• Passion for the Brand: Energetic, enthusiastic, tenacious, and hardworking
• Leading-edge knowledge: We are the longevity expert

Salary: $180,000–$200,000 + performance-based bonus

Benefits: Medical, PTO, performance trip to a wellness destination, professional development support, relocation assistance for the right candidate, and extensive wellness benefits (including unlimited access to ART’s longevity treatments and a monthly wellness stipend)

If you believe true leadership transforms, apply today!

JOB CODE: Austin Regenerative Therapy