NMW LAW FIRM

CLIENT RELATIONSHIP MANAGER

THE PERSON

Are you a focused, results-driven professional who excels at getting the job done with precision and reliability? Do you take pride in managing your time effectively, holding yourself accountable, and ensuring your commitments are fulfilled efficiently and without fuss? If you’re seeking an opportunity where execution and diligence take precedence, we want to connect with you!

As our ideal Client Relationship Manager, you will embody:

• Accountability and Diligence: You take ownership of your responsibilities, demonstrate humility, and learn from mistakes while consistently putting in the effort necessary to exceed expectations and uphold a high standard of integrity.
• Exceptional Communication Skills: You excel in clear and effective verbal and written communication in English and Spanish. Your ability to foster genuine connections through active listening and thoughtful dialogue makes you a collaborative team player.
• Proactivity and Resourcefulness: You initiate innovative solutions and demonstrate quick learning and problem-solving skills, showcasing a dedicated approach to client management while seeking solutions with resilience and enthusiasm.
• Attention to Detail: You meticulously manage client relationships with thorough note-taking and precise documentation, ensuring nothing falls through the cracks.
• Pragmatic Professionalism: You exhibit common sense, intuition, and attentiveness, with the ability to think on your feet to address client needs effectively while maintaining decorum and emotional intelligence in challenging situations.
• Trustworthiness: You are reliable and consistent, fostering a culture of trust in every interaction, whether with team members or clients.

If you take pride in rolling up your sleeves and delivering results, we want to connect with you! Join our team, make an immediate impact, and help us drive meaningful progress. Apply today!

RESPONSIBILITIES

The responsibilities of the Client Relationship Manager are to include, but are not limited to:

• Facilitate communication between medical providers and NMW Law Firm
• Respond promptly to inquiries from doctors
• Compile and maintain case updates and client relationship notes
• Ensure timely case updates to clients
• Maintain an updated database of medical provider information
• Update ZeeMaps with medical provider details
• Keep personal notes on providers and their preferences
• Assist with case sign-ups and assign cases to managers/attorneys
• Travel locally to provide medical providers with promotional materials 
• Coordinate schedules and meetings with medical providers
• Organize detailed notes and necessary travel for business meetings with providers
• Arrange travel accommodations for clients visiting Houston 
• Utilize Microsoft Excel, Outlook, and other technologies

** This is a full-time, in-person position based in Houston, TX, featuring a three-month training program to master case management from start to finish. **

QUALIFICATIONS

Required

• 2+ years of client or customer-facing experience in a professional services environment
• Bilingual proficiency in English and Spanish
• Bachelor’s degree
• Proficiency in Microsoft Office Suite

Preferred

• 2+ years of experience in customer service, sales and/or account management
• Experience working in a law firm
• Desired
• Experience in a personal injury law firm 

THE COMPANY – NMW Law Firm

NMW Law Firm, located in Houston, Texas, specializes in personal injury cases ranging from automobile accidents to wrongful death and traumatic brain injuries. Led by Nicholas Wills, the firm is renowned for its elite representation and track record of delivering exceptional results for its clients. Established in 2018, NMW Law Firm has quickly risen to prominence as one of the top personal injury firms in the region.

WHY WORK WITH US?

• Collaborative Excellence: Join a team that values excellence and fosters a supportive, innovative culture where everyone shares the same vision.
• Top-Tier Service: Contribute to one of Texas’s leading personal injury law firms, dedicated to exceptional client service and prioritizing client needs.
• Career Growth & Competitive Compensation: Enjoy unlimited opportunities for advancement alongside one of the most competitive compensation packages in the market.
• Supportive Leadership: Work under management that genuinely cares about your well-being and development.
• Community Engagement: Be part of a firm that actively gives back through sponsorships, charity events, and contributions to scholarship funds.

Core Values:

• Humility
• Attentive
• Common Sense
• Excellence

Benefits: Medical, dental, and vision insurance (50% employer contribution), 401(k) retirement plan, and cell phone plan coverage

Salary: Starting between $70,000 and $90,000, with the potential to grow to six-figures

If you’re ready to work hard, grow professionally, and find fulfillment in your career journey, NMW Law Firm is the ideal fit for you. Apply now!

JOB CODE: NMW Law Firm