180 CONTRACTORS

COO / INTEGRATOR

Are you a proactive and open-minded leader who thrives in creating efficient systems while inspiring teams to reach their full potential? Do you enjoy aligning operations with the company's vision and ensuring every process runs smoothly? Are you someone who can make tough decisions, correspond effectively, and still maintain a people-first approach? If you're a forward-thinking leader with a passion for excellence, we want to talk to you!

Our ideal COO/Integrator is:

• Organized and Process-Oriented: You excel at developing streamlined processes, ensuring the entire operation runs like a well-oiled machine.
• A Strong Communicator: You are an active listener and ensure transparency across all levels, creating clear and effective communication channels.
• Strategic Thinker: You possess a sharp business acumen and are adept at making decisions that align with long-term company goals.
• Accountable Leader: You hold yourself and others to high standards, ensuring that every team member knows their role and contributes to success.
• Customer-Centric: You never lose sight of the customer experience and work to create systems that serve clients effectively.

Our ideal COO/Integrator will have the opportunity to impact the future of 180 Contractors by leading the team towards operational excellence. You will shape the Visionary’s path and ensure that our functions support our ambitious growth. Your leadership will empower the team to achieve outstanding results and foster a culture of integrity, respect, and collaboration.

RESPONSIBILITIES

Duties include, but are not limited to:

• Ensure all cross-functional teams work cohesively, moving in the same direction.
• Foster unity by driving accountability and aligning teams with the company’s vision.
• Lead strategy conversations with the Visionary to scale with headcount and revenue.
• Document and improve SOPs, enhancing operational efficiency.
• Develop and implement training plans for new hires.
• Create and maintain a structured environment across the organization.
• Increase visibility of KPIs, ensure team success, and hold everyone accountable.
• Lead L10 meetings and conduct 1:1s with department heads.
• Own and bring structure to the Accountability Chart.
• Assist with P&L management and strategic growth.
• Help in hiring, firing, and employee development.
• Ensure the business achieves sustained profitability and growth.
• Provide clear top-down communication throughout the organization.
• Remove obstacles for departments and ensure smooth operations.
• Manage CRM system (Job Nimbus) for organizational efficiency.

This is an onsite, in-person role based out of Waterford, MI

QUALIFICATIONS

REQUIRED:

• 5+ years of experience as VP or higher in Operations
• 3+ years of experience leading and managing cross-functional teams
• 3+ years of P&L management experience ($15M-$20M), with proven scalability
• CRM experience

PREFERRED:

• Finance background or experience
• HR experience with team growth and leadership
• Industry experience in a service-based or home services organization
• Familiarity with EOS (Entrepreneurial Operating System)
• Experience using Job Nimbus or HubSpot CRM

DESIRED:

• Commitment to self-development and growth
• Previous experience as an EOS Integrator

THE COMPANY – 180 CONTRACTORS

180 Contractors is a family-driven company committed to building something that genuinely protects people. With deep roots in family values and a passion for doing things the right way, we prioritize growth, quality, and an outstanding client experience. We are 100% committed to making sure every project runs smoothly while causing as little disruption to the home, life, and wallet for our homeowners.

WHY WORK WITH US

• Family-oriented culture
• Transparent and honest communication
• Genuine focus on client relationships and their experience
• Strong commitment to quality and long-term growth
• Opportunities for personal and professional development

OUR CORE VALUES:

Customer-Centricity We prioritize our customers above all else, striving to understand their needs and exceed their expectations in every interaction. Putting ourselves in their shoes guides our decisions and actions daily.

Effective Communication & Collaboration We believe in the power of teamwork and open dialogue. Collaboration means actively listening, evolving together, and supporting one another towards a shared goal, fostering a culture of reciprocity.

Trustworthiness & Integrity We uphold the highest standards of honesty and integrity in all that we do. Our word is our bond, and we consistently demonstrate reliability and transparency, especially when faced with challenging decisions or adversity.

Betterment Through Growth Mindset We embrace a growth mindset, constantly seeking opportunities for personal and professional development. Learning from experiences and viewing setbacks as steppingstones to success, we are committed to ongoing improvement and innovation. seeing failure as the path to success.

Building for Tomorrows Standards Quality is providing a consistently high standard. We are dedicated to delivering exceptional quality in all aspects of our work. Our commitment to excellence is evident in our thoroughness, diligence, and genuine care for every project as if it were our own, ensuring that we consistently meet and exceed tomorrow's standards.

SALARY: 175k - 200k

BENEFITS: 50% coverage for health, dental, vision, 3% match on 401k plan, and supplemental disability insurance through Aflac

If you thrive in building cohesive teams and creating scalable success, then apply now!

JOB CODE: 180 Contractors