NMW LAW FIRM

CLIENT RELATIONSHIP MANAGER

THE PERSON

Are you an enthusiastic and astute professional with a talent for fostering robust client relationships? Do you possess elite communication skills and exude charisma? Are you a reliable individual with strong time management skills who enjoys supporting your team members? If you’re seeking an exceptional opportunity with a dynamic company, we want to talk to you!

Our ideal Client Relationship Manager is:

• Relational. Excelling in prompt verbal and written communication, both in English and Spanish, while fostering genuine connections through active listening and mediation skills, and a collaborative team-player approach.
• Pragmatic. Demonstrating a high level of common sense, intuition, attentiveness, and the ability to think on your feet to address client needs.
• Accountable. Taking ownership of responsibilities, embracing humility, and learning from mistakes while maintaining a high level of integrity.
• Detail-Oriented. Meticulously managing client relationships with thorough note-taking and precise documentation.
• A Self-Starter. Initiating innovative solutions, showcasing problem-solving abilities, and displaying proactive client management skills with dedication and diligence.
• Resourceful. Proactively seeking solutions, demonstrating resilience, and delivering exceptional service with enthusiasm, dedication, and sharp intellect.
• Trustworthy. Exhibiting reliability, consistency, and preparedness in all interactions, fostering a culture of trust within and outside the organization.
• Professional. Demonstrating emotional intelligence, maintaining decorum, and avoiding drama while remaining objective. Maintaining a polished personal appearance and professional presentation.

If you align with these qualities and are committed to delivering exceptional service, we’d love to hear from you! We are seeking a driven and intelligent professional who is ready to showcase their incredible communication skills. Join us in fostering trust, building lasting partnerships, and making a positive impact in our company. Apply today!

RESPONSIBILITIES

The responsibilities of the Client Relationship Manager include but are not limited to:

• Facilitate communication between medical providers and NMW Law Firm
• Responding promptly to questions from doctors
• Compiling and maintaining detailed updates on cases
• Compiling and maintaining notes regarding each client relationship
• Ensuring timely updates on cases to clients
• Maintain an updated database of medical provider information, including addresses and contact details
• Update Zee maps, a web-based tool for plotting medical providers’ contact information
• Maintain personal notes on medical providers and their contact preferences
• Local travel to medical provider locations to ensure they are well-stocked with business cards, folders, and other promotional materials for NMW Law Firm
• Coordinating schedules and meeting with medical providers
• Organize and provide detailed notetaking in business meetings and opportunities with various medical providers, including organizing any necessary travel
• Utilize a variety of technologies, including Microsoft Excel and Outlook
• Assist in case sign-ups, and assigning them to appropriate case managers/attorneys
• Organize travel accommodations and transportation for clients traveling to Houston

** This is an in-person, full-time position based in Houston, TX. **

QUALIFICATIONS

Required

• 2+ years of client-facing account management experience
• Bilingual proficiency in English and Spanish
• Proficient in Microsoft Suite

Preferred

• Bachelor’s degree
• Sales experience
• 2+ years working in a law firm
• Management experience (5+ people)

Desired

• Experience in a personal injury law firm

THE COMPANY – NMW Law Firm

NMW Law Firm, located in Houston, Texas, specializes in personal injury cases ranging from automobile accidents to wrongful death and traumatic brain injuries. Led by Nicholas Wills, the firm is renowned for its elite representation and track record of delivering exceptional results for its clients. Established in 2018, NMW Law Firm has quickly risen to prominence as one of the top personal injury firms in the region.

WHY WORK WITH US?

Joining NMW Law Firm means becoming part of a team that values excellence. We foster a like-minded and collaborative environment, where everyone shares the same vision and goals. We pride ourselves on delivering exceptional customer service and being the top personal injury law firm in Texas. Our clients always come first, ensuring their needs are met with utmost priority. At NMW Law Firm, you’ll find a young, innovative culture that encourages flexibility and creativity. Our supervisors and managers genuinely care about their teams, fostering a supportive and caring work environment. We ensure fairness and investment in our employees, both financially and emotionally.

We offer:

• Unlimited upward mobility and ample opportunities for career advancement
• One of the most competitive compensation packages in the market
• Prioritization of the well-being of our employees
• Fostering employee growth and advancement within the company
• Actively involved in giving back to the community through sponsorship of sports teams, charity events, and contributions to scholarship funds

Core Values:

• Humility
• Attentive
• Common Sense
• Excellence

Benefits: Medical, dental, and vision insurance (50% employer contribution), 401(k) retirement plan, and cell phone plan coverage

Salary: $70,000 to $90,000 annually

If you’re ready to work hard, grow professionally, and find fulfillment in your career journey, NMW Law Firm is the ideal fit for you. Apply now!

JOB CODE: NMW Law Firm