THE CHAMBERLIN GROUP

CLIENT SERVICE ADVISOR

Do you take pride in helping people navigate their financial future with confidence and peace of mind? Are you energized by building meaningful relationships and becoming a trusted resource clients rely on? Do you enjoy working in a fast-paced environment where organization, responsiveness, and attention to detail make a real difference? If you are someone who thrives on serving others while helping clients stay on track with their financial goals, we want to talk to you!

Our ideal Client Service Advisor is/has:

• A natural born leader – You step up when needed, helping others stay organized and aligned. Your example helps elevate the team’s overall performance.
• A transparent and effective communicator – You communicate clearly, professionally, and with purpose. Clients and teammates always know where things stand and what comes next.
• A self-starter – You take initiative and move tasks forward without needing constant direction. You naturally stay organized and proactive so nothing slips through the cracks.
• Experience-based confidence – You rely on your professional experience to guide conversations and decisions. You remain composed and thoughtful when addressing client needs or solving problems.
• High integrity – You operate with honesty and strong ethics in every interaction. Clients and colleagues trust your judgment and reliability.
• A relationship builder – You enjoy connecting with people and creating trust over time. Clients feel comfortable, heard, and supported when working with you.

Our ideal Client Service Advisor plays a key role in ensuring every client experience reflects the Chamberlin Group’s commitment to trust, clarity, and care. This person brings structure to client relationships, helping ensure every financial plan stays on track and every client interaction feels thoughtful and professional. By maintaining strong communication, detailed follow-through, and a service-first mindset, this role helps create the long-term relationships that define the firm’s success.

RESPONSIBILITIES

Client Support and Service

• Manage and track all aspects of the client onboarding process, including paperwork, account setup, and answering client questions.
• Transfer and track client funds in accordance with financial plans and advisor guidance.
• Provide regular updates and progress reports to clients throughout the relationship lifecycle.
• Conduct client review meetings to ensure ongoing alignment with financial plans.
• Maintain strong, long-term advisor-client relationships focused on retention and referrals.

Lead Advisor Support

• Maintain ongoing communication with Lead Advisors regarding client accounts and relationship status.
• Serve as the primary point of contact for many client inquiries, coordinating communications and resolving issues when they arise.
• Occasionally attend client appointments alongside Lead Advisors to support the transition to the service team.
• Deliver and explain tax returns to clients prepared by Enrolled Agents.

Administrative

• Maintain accurate CRM records, documentation, and client notes.
• Work closely with Lead Advisors to process transactions and address client requests efficiently.
• Ensure all time-sensitive tasks are completed accurately and as promised.
• Assist with trades, distributions, and other account-related administrative tasks.
• Review and correct client paperwork to ensure accounts, transfers, and investments are properly maintained.
• Clearly communicate investment strategies and company policies when interacting with clients.
• Participate in internal training and company off-site events.
• Support onboarding and mentoring new Client Service Advisors when needed.

** This is a full-time, in-person position based in St. Louis, Missouri. **

QUALIFICATIONS

Required

• 3+ years of face-to-face, direct client management experience.
• Series 65 license, or Series 66 + 7, or Certified Financial Professional Designation (or obtain within 90 days of employment.)
• Life and Health Insurance licenses (or obtain within 90 days of employment.)
• Demonstrated success supporting financial advisors in an administrative capacity.
• Proficiency using financial planning software.
• CRM system fluency.

Preferred

• Sales or referral-based relationship experience.
• Familiarity with Schwab, Fidelity, or other custodian platforms.
• Experience working with RightCapital financial planning software.
• HubSpot CRM experience.
• College degree.

THE COMPANY – THE CHAMBERLIN GROUP

The Chamberlin Group is a mission-driven organization focused on educating and serving middle to low middle-market clients through holistic financial planning. The company blends innovation, technology, and human-first values to help people make confident decisions about their financial futures. With a strong belief in internal growth, transparency, and community impact, The Chamberlin Group is building something meaningful — and scalable.

WHY WORK WITH US

• We tackle an underserved market with massive opportunity.
• We invest deeply in our people’s professional and personal growth.
• Fun, memorable offsites and a tight-knit team culture.
• Open-book management and transparent leadership.
• Strong focus on education and long-term client impact.
• Technology-forward and AI-enabled approach.
• We aim to become the first national virtual retirement planning company.

OUR CORE VALUES

• Glass Always Half Full – We lead with optimism and enthusiasm.
• We Say Thank You – Gratitude is part of how we operate every day.
• Let’s Get It Done – We act with tenacity and follow-through.
• Train on the Tracks – We stay aligned, focused, and process-driven.
• Willing to Pivot – We adapt, innovate, and embrace change.
• Work to Live – Family-first mindset rooted in inclusivity and balance.

SALARY: $75,000 to $95,000 plus 20% bonus potential

BENEFITS: Medical, dental, vision, Life & AD&D insurance, 20 days PTO, 10 sick days, 16 paid holidays, 401k (3% match), Employee assistance program

If you believe exceptional service is the foundation of long-term client relationships, then apply now!

JOB CODE: The Chamberlin Group