KIRK & COMPANY JEWELERS

COO / INTEGRATOR

THE PERSON

Do you find purpose in helping a strong business grow the right way? Are you wired to bring structure, ownership, and momentum as complexity increases? Can you stand beside a visionary founder and turn big ideas into practical, executable plans, while protecting a deeply relational culture? If you are a steady operator who scales with intention and integrity, we want to talk to you.

Our ideal COO / Integrator is:

• Structured. You bring clarity as the business grows. You analyze systems at a high level, quickly see gaps or bottlenecks, and define ownership that creates consistency. For you, structure is not control. It is what allows people to perform at their best.
• Solution-Oriented. You focus on progress. You get to the root of issues, propose practical paths forward, and ensure problems are resolved rather than revisited. When clarity is needed, you make the call and move the team forward.
• Trustworthy. Transparency is natural for you. You communicate directly, follow through without being chased, and always operate with integrity. Your word carries weight because your actions consistently match it.
• A Mentor-Leader. You develop people while raising standards. You believe growth is continuous and that improvement applies to you as much as it does to the team. You strengthen performance without ego or theatrics.
• Forward-Thinking. You see beyond today’s tasks. You anticipate what the next stage of growth will require and translate long-term vision into practical execution. You are methodical, but you do not get stalled by small decisions that do not materially move the business forward.

Our ideal COO / Integrator is steady, emotionally mature, and deeply aware of culture. You understand that Kirk & Company Jewelers is a values-driven organization with a strong community reputation, built on integrity, service, and emotional stewardship. Protecting that trust while strengthening operational discipline is central to this role. Your leadership will shape how confidently the business grows and how clearly accountability takes root.

RESPONSIBILITIES

The responsibilities of the COO / Integrator role include, but are not limited to:

Leadership

• Partner with the Visionary to translate vision into clear, executable priorities
• Lead and strengthen the Leadership Team, ensuring clarity in roles and ownership
• Own and drive disciplined execution of the EOS® framework
• Build a culture of accountability, transparency, and follow-through

Management

• Oversee Sales, Operations, HR, and Finance to ensure aligned, efficient performance
• Own the company’s P&L, driving revenue, margin, and cost discipline across departments
• Build and implement departmental budgeting structures, coaching leaders to take ownership of their financial performance
• Strengthen financial visibility through forecasting, margin analysis, and disciplined cost management
• Install scalable systems and processes that support growth
• Drive manufacturing strategy and expansion, including cost control and production efficiency
• Lead execution of the new location transition, including operational setup and systems integration

Accountability

• Clarify decision rights and ensure leaders fully own their results
• Establish and maintain measurable KPIs and scorecards across departments
• Facilitate effective Level 10 meetings and ensure issues are resolved
• Address underperformance directly and professionally

SUCCESS MILESTONES:

90 Days: Trust established, ownership clarified, operational roadmap defined.

6 Months: KPIs active, budgeting owned by leaders, manufacturing progressing.

9 Months: Full accountability across departments, reduced friction.

1 Year: Guardrails embedded, financial discipline normalized, accountability culture sustained.

** This is a full-time, in-person position based in Milford, Ohio. **

QUALIFICATIONS

Required

• 5–7+ years of senior operations leadership experience with direct P&L ownership
• Experience in roles where sales and operations functions report into the role (directly or through leaders)
• Demonstrated success building structure, accountability, and scalable processes
• Strong financial acumen, including budgeting, forecasting, and cost management
• Experience operating within an EOS® or similar business operating framework
• Background in light manufacturing or production environments

Preferred

• Experience serving as a true #2 to a founder or visionary leader
• Experience strengthening decision rights and leadership accountability
• Experience bringing products from concept to market
• Retail operations experience

Desired

• Experience leading EOS® implementation
• Background in small to mid-sized, founder-led or family-owned businesses
• Jewelry industry experience

THE COMPANY – Kirk & Company Jewelers

Kirk & Company Jewelers is a respected, family-owned jewelry store in Milford, Ohio with more than 30 years of excellence in custom design and expert in-house repair. Now led by second-generation owner Joe Kirk, the company is known for exceptional craftsmanship, personalized service, and a strong reputation built on trust.

Today, Kirk & Company is entering its next phase of growth. With investments in expanded manufacturing capabilities and a strengthened operational structure, the business is building on its legacy while preparing to scale with intention. The focus remains the same: deliver exceptional work, protect client relationships, and continue raising the standard.

WHY WORK WITH US?

• Partner with the Visionary – Work directly with owner Joe Kirk to translate vision into structure and execution.
• Shape the Next Chapter – Step into the business at a true inflection point, with expanded manufacturing and operational growth underway.
• Leadership-Level Impact – Collaborate closely with Sales and Operations leadership to strengthen accountability, clarity, and performance across the organization.
• Build, Not Maintain – This is an opportunity to install scalable systems and elevate structure in a business that is already strong and respected.
• Growth that Creates Opportunity – Leadership believes growth should develop people, not just increase revenue. There is real pride in building leaders and creating upward mobility.

Core Values:

• Our Customers' Sentimental Value Is Our Legacy: We believe the true and lasting measure of our craft lies in the emotional connections and cherished memories our customers discover in every piece we create and care for.
• Honor Tradition & Uphold Integrity: Our every action, whether at the bench, in the showroom, or in the office, will be guided by honesty, transparency, and fairness.
• Customer First: We dedicate ourselves to Exceptional Service and Understanding.
• Willing to Ask for Help in Understanding: How can we honor sentimental value if we don't understand it?
• Perpetual Mastery: Cultivating Our Legacy Through Continuous Improvement: You’re not expected to be perfect—you’re expected to be growing. Your legacy is in the learning. We are dedicated to perpetual mastery of our craft and processes.
• Win Every Day: The Daily Pursuit of Excellence: We embrace a culture of winning every day, knowing that our customers' sentimental value is our legacy and that our commitment to perpetual mastery demands consistent, intentional effort.

Salary: $120,000 to $140,000 plus performance-based incentives

Benefits: Medical, dental, and vision insurance; 401(k) with company match; paid time off (PTO); paid holidays; and long-term disability.

If you are a leader who turns vision into structure and momentum, apply now.

JOB CODE: Kirk & Company Jewelers